Tuesday, February 22, 2011

How to File a proper Complaint - UshopWEship

As was evident with my tirade yesterday, I am bolstering a campaign against UshopWEships unprofessionalism.

In the digital age we live in, everything is email, telephones are redundant. You have merely to call the Skynet operators one time to know exactly how redundant they are.

At first, you are asked to wait by a male voice, then a female one asks you if you wish to browse the directory, afterwhich it asks you to key in the persons last name, a very abysmal and redundant process that always ends with disconnection. Not only that, but if you key in 0 for the operator and nobody picks up, it does not automatically transfer you to someone else, it goes "you will be disconnected, goodbye", or "the mailbox number you have reached is full and cannot accept any new messages".

So I went on over to Skynet and sent them a very detailed email of my discontent with their Kuwait Branch, and their manager.

Now, I am still trying to reach Mr. Ivan via telephone, only to be given the same treatment, he has not arrived, hes not in his office, he has left the building.

Here comes the clever part, please take out your pens and papers and write this one down:

How do I get in touch with him DIRECTLY? The foolproof way would be via mobile right? But if you request his mobile number, you will most likely be rejected and requested to call back another time. If however, you ask the staff to call him on his mobile, and reiterate the fact that you have been trying to contact said person for 2 days now, and that this is highly unprofessional, the staff, in hopes of avoiding a headache, will ask you to contact said manager directly and offer their mobile number to you directly, if only to alleviate their own troubles of having to call and co-ordinate.

Presto, its like a game of pass the parcel.

Now lets see what Mr. Ivan has to say.

3 comments:

Anonymous said...

USHOPWESHIP are the biggest crooks. I have been using them for over 3 years and their service has deteriorated. This is the final straw for me after i get my latest packages then im leaving them for good. why?

1: i ordered 4 dvds came to about $30 . 0.5kg… 2.5kwd.. ordered on 31st january.. its now 9th may and they are still in customs in kuwait.

2: i ordered 2 backpacks and 2 gloves, total value $213.. shipping weight 2.5kg, they want to charge me 14.500 kd? not only that, the total charges will be 44.650kd… they say its for customs charges..

now what they said is they couldnt get them out of customs at that time because there were not enough other shipments from other customers for them to get them out of customs, so they want me to pay all the charges.. or her words were “if you have a wasta maybe u can try to get them out cheaper”

im still in the process of getting my things back. i am preparing all the recepits and all documentation, i am trying to set up a meeting with their manager. I have a good mind to consult my lawyer and see if there is cause for a case because i havent signed anything to say i would pay customs charges.. and they are deliberately leaving my packages in customs.

DO NOT USE THEM WHATEVER YOU DO!!!!

NEVER AGAIN!

Anonymous said...

USHOPWESHIP are the biggest crooks. I have been using them for over 3 years and their service has deteriorated. This is the final straw for me after i get my latest packages then im leaving them for good. why?

1: i ordered 4 dvds came to about $30 . 0.5kg… 2.5kwd.. ordered on 31st january.. its now 9th may and they are still in customs in kuwait.

2: i ordered 2 backpacks and 2 gloves, total value $213.. shipping weight 2.5kg, they want to charge me 14.500 kd? not only that, the total charges will be 44.650kd… they say its for customs charges..

now what they said is they couldnt get them out of customs at that time because there were not enough other shipments from other customers for them to get them out of customs, so they want me to pay all the charges.. or her words were “if you have a wasta maybe u can try to get them out cheaper”

im still in the process of getting my things back. i am preparing all the recepits and all documentation, i am trying to set up a meeting with their manager. I have a good mind to consult my lawyer and see if there is cause for a case because i havent signed anything to say i would pay customs charges.. and they are deliberately leaving my packages in customs.

DO NOT USE THEM WHATEVER YOU DO!!!!

NEVER AGAIN!

LorD AymZ said...

i really hope you check back here mon ami, heres the managers name:

Ivan Veto (or weighto, i dont know, but the first name is Ivan for sure)

you can reach him @ 24768559 or his direct number 99389365

i once ordered some items off of bodybuilding.com, they treble charged me, and ontop of that the free t-shirt i was supposed to get in the package surprisingly disappeared.

they are crooks, no doubt about it. i stuck them with the bill for the candle i purchased.

hope ur issue gets resolved soon.

i have a friend @ aramex, maybe we should go open a box there :P